Refund Policy

Last updated: 11 August 2026

Thank you for shopping with Lovely Little, a brand owned and operated by Kwiyomi Ventures.

We take great pride in creating fresh, handcrafted floral arrangements for every order. As flowers are perishable products, our refund policy differs from that of non-perishable goods.

Returns

Due to the perishable nature of fresh flowers, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect flower selection

  • Personal preference

  • Orders where the recipient refuses delivery

  • Natural ageing or wilting after delivery

  • Minor variations in flower colours, bloom size, or arrangement, as every bouquet is uniquely handcrafted.

If there is an issue with your order, please contact us within 24 hours of receiving your flowers.

Refunds & Replacements

If your order arrives:

  • Damaged during delivery,

  • Incorrect (different from what was ordered), or

  • Missing items,

please contact us within 24 hours of delivery and provide:

  • Your order number,

  • A description of the issue, and

  • Clear photographs of the bouquet and packaging.

Once we review your request, we may, at our sole discretion:

  • Replace the bouquet,

  • Issue store credit, or

  • Provide a partial or full refund.

Refunds are assessed on a case-by-case basis.

Situations Not Eligible for Refunds

Refunds or replacements will not be provided for:

  • Incorrect delivery details supplied by the customer.

  • Recipient unavailable during delivery.

  • Delays caused by weather, traffic, road closures, or circumstances beyond our control.

  • Minor variations in flower varieties, colours, wrapping, ribbons, or fillers due to seasonal availability.

  • Natural blooming or ageing of flowers after delivery.

  • Failure to follow the flower care instructions provided.

Order Cancellations

Orders may be cancelled before flower preparation begins.

Once flower preparation has started or the order has been dispatched for delivery, cancellations and refunds may no longer be possible.

Where a cancellation is approved, any applicable payment processing or administrative fees may be deducted from the refund.

Processing Refunds

If your refund request is approved, the refund will be issued to your original method of payment.

Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Delivery Fees

Delivery charges are non-refundable once the delivery has been attempted or completed.

If a replacement delivery is required due to incorrect information provided by the customer, additional delivery charges may apply.

Contact Us

If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact us:

Business Name: Kwiyomi Ventures
Brand: Lovely Little

Email: hello@lovelylittle.com
WhatsApp: +60 12-236 4264

We are committed to resolving any issues fairly and ensuring you have the best possible experience with Lovely Little.